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Terms and Conditions

  • All clients who have completed their online sign up or sign up via email or with a team member are deemed to have agreed to these terms and conditions from their registration until the end of their plan and upon renewal.
  • PrepMeal.ae reserves the right to refuse a client under the following cases:
    • With any medical condition or health risk such as but not limited to pregnancy, type 1 diabetes, heart disease, ulcers, colitis, inflammatory bowel and or Chron’s disease or any other medical conditions. (PrepMeal.ae does not intend to provide any medical advice, diagnosis or treatment. Therefore, the company, its nutritionists and its affiliates do not take any responsibility and are not liable for any negative outcome of the meal plan for the clients who are suffering with any medical condition. Always seek the advice of your physician regarding your medical condition or any other health related matter before signing up for any of the meal plans offered)
    • Severe gluten allergy, celiac disease, or lactose intolerance (The PrepMeal kitchen does not have a dedicated gluten-free or dairy free section. However, the whole team is well trained to ensure separation of gluten containing ingredients from the dishes of gluten-intolerant and celiac customers to reduce risks)
    • Dislike and allergic to cooked onions & garlic.
    • Dislike or allergic to gluten, dairy and eggs together; with or without nuts and even extreme dislikes/allergies.
    • Specific diets (PrepMeal.ae can’t accommodate specific diets that are not within the PrepMeal.ae programs)
    • Raw and cooked capsicums and tomatoes, depending on the rest of dislikes/allergies (all plans).
    • Spice allergies e.g., cumin or black pepper (all plans).
    • Gluten free modifications to the Athlete meal plans.
    • PrepMeal.ae considers any confirmation made online over the phone, SMS, WhatsApp, and email valid and binding.
    • PrepMeal.ae reserves the right to send emails, WhatsApp messages and SMS communications to all clients unless they have been unsubscribed or requested to unsubscribe.
    • PrepMeal.ae reserves the right to update or amend these Terms and Conditions at any time without prior notice.
    • Chennai Bucket Biriyani Restaurant LLC –maintains PrepMeal.ae and its sub domains. The following are the Terms & Conditions that govern use of the Site ("Terms & Conditions"). By using the Site, you expressly agree to be bound by these Terms & Conditions and the PrepMeal.aeprivacy policy and to follow these Terms & Conditions and all applicable laws and regulations governing use of the Site. PrepMeal.ae reserves the right to change these Terms & Conditions at any time, effective immediately upon posting on the Site. Please check this page of the Site periodically. We will note when there are updates to the Terms & Conditions at the bottom of the Terms & Conditions. If you violate these Terms & Conditions, PrepMeal.ae may terminate your use of the Site, bar you from future use of the Site, and/or take appropriate legal action against you.
    • PrepMeal.ae may change, suspend, or discontinue any aspect of the Site at any time. PrepMeal.ae may also, without notice or liability, impose limits on certain features and services or restrict your access to all or portions of the Site. You shall have no rights to the proprietary software and related documentation, if any, provided to you in order to access the Site. You shall have no right to directly or indirectly, own, use, loan, sell, rent, lease, license, sublicense, assign, copy, translate, modify, adapt, improve, or create any new or derivative works from, or display, distribute, perform, or in any way exploit the Site, or any of its contents (including software) in whole or in part.
    • SITE OPERATION : United Arab Emirates is our Country of Domicile. PrepMeal.ae controls this Site from the U.A.E. PrepMeal.ae makes no representation that this Site is appropriate for use in other locations. If you use this Site from other locations, you are responsible for ensuring compliance with local laws. You may not use, export or re-export any materials from this Site in violation of any applicable laws or regulations, including, but not limited to any U.A.E export laws and regulations.
    • APPLICABLE LAW : The Laws of the United Arab Emirates shall govern the use of the Site and the Terms & Conditions, without regards to conflict of laws principals. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.
    • CURRENCY OF TRANSACTION : the displayed price and currency selected by you is in United Arab Emirates Dirham (AED), will be the same price and currency charged to the Card and printed on the Transaction Receipt.
    • We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE
    PrepMeal.ae accepts payment by cash, bank transfer, and Visa or MasterCard debit and credit cards in AED for its products and services. All online purchases are also governed by the terms and conditions of respective merchant service providers. Please review respective merchant service provider’s user agreement and privacy policy before entering any transaction. Interpretation. These Terms & Conditions supersede all other written and oral communications or agreements about the subject matters discussed in these Terms & Conditions & Conditions. A waiver or modification of these Terms & Conditions will only be effective if made in writing signed by an authorized officer of PrepMeal.ae.
    Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment.
    Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card. Should there be a request to cancel meal plans; it will take effect in 3 business days. Client can transfer the remaining days to a third party or as an online credit to PrepMeal.ae online orders.
    • Cancellation refund for meal plans is only under extenuating circumstance and upon approval of PrepMeal.ae Management. A two (2) weeks processing time with twenty percent (20%) cancellation fee will apply on the meal plan retail price with all discounts forfeited. Credit card charges on any product purchased incurred by PrepMeal.ae will be deducted from the refunded amount.
    • Cancellation of Al-a-Carte delivery orders will result in no refund as the food is prepared as soon as the order is received.
    • Cancellation of catering orders must be completed prior to 24 hours of the event. If the client cancels under 24 hours, PrepMeal.ae will charge half the total quotation.
    • In the event of a global pandemic, PrepMeal.ae will not refund but you have the option to pause your plan valid up to one year to resume.
    • Since the meals are prepared and sent to you with personalized requirements, you are not eligible to return any of the meal that is shipped from our premises.
    • If you wish to cancel the meal plan subscription, kindly get in touch with our customer service through our email info@prepmeal.ae , upon internal approval, the refund will be processed as per our refund policies
    By visiting the Site, you represent, warrant and covenant that (a) you are at least 18 years old; (b) that all materials of any kind submitted by you to PrepMeal.ae through the Site or for inclusion on the Site will not plagiarize, violate or infringe upon the rights of any third-party including trade secret, copyright, trademark, trade dress, privacy, patent, or other personal or proprietary rights. The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
    You agree that you are only authorized to visit, view and to retain a copy of pages of this Site for your own personal use, that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than for personal use, unless otherwise specifically authorized by PrepMeal.ae to do so. You also agree not to deep-link to the site for any purpose, unless specifically authorized by PrepMeal.ae to do so. The content and software on this Site is the property of PrepMeal.ae. The cardholder must retain a copy of transaction records and Merchant policies and rules.
    If you use PrepMeal.ae Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account from any devices, and you agree to accept responsibility for all activities that occur under your account or password. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.
    This Site may not be used by you for any commercial purposes such as to conduct sales of merchandise or services of any kind. You must obtain PrepMeal.ae‘s prior written consent to make commercial offers of any kind on the Site, whether by advertising, solicitations, links, or any other form of communication. PrepMeal.ae will investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing the offending communication from the Site and barring such violators from use of the Site.
    The Site may automatically produce search results that reference and/or link to third party sites throughout the World Wide Web. PrepMeal.ae has no control over these sites or the content within them. PrepMeal.ae does not guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. PrepMeal.ae does not endorse the content of any third party site, nor does it make any representation or warranty about these sites, including that they will not contain viruses or otherwise impact your computer. By using the Site to search for or link to another site, you agree and understand that you may not make any claim against PrepMeal.ae for any damages or losses, whatsoever, resulting from your use of the Site to obtain search results or to link to another site. If you have a problem with a link from the Site, you may notify us at info@prepmeal.ae
    PrepMeal.ae makes no warranty or representation of any kind, either express or implied, including but not limited to warranty of title or non-infringement or implied warranty of merchantability, fitness for a particular purpose, non-infringement or other violation of rights in relation to the availability, accuracy, validity, reliability or content of these pages and/or the site. PrepMeal.ae also does not make any representation or warranty regarding the accuracy or reliability of any advice, opinion, statement or other information that is submitted, displayed or uploaded through the site by any user.
    • PrepMeal.ae shall not be liable for any direct, indirect, incidental, special or consequential damages, lost profits or for business interruption arising out of the use of or inability to use this site and/or food and beverage products, even if PrepMeal.ae has been advised of the possibility of such damages. some jurisdictions do not allow exclusion of certain warranties or limitations of liability, so the above limitations or exclusions may not apply to you. The liability of PrepMeal.ae would in such case be limited to the greatest extent of liability permitted by law.
    • You understand and agree that PrepMeal.ae nor their team members, owners, employees are not liable for any health consequences or medical conditions that arise from consuming PrepMeal.ae food and/or beverages. All food, beverage, lifestyle changes, and nutritional advice should be approved by your medical doctor prior to starting or consuming PrepMeal.ae products and/or services. You understand and agree that PrepMeal.ae is not liable for any hospital fees or any other fees related to your complaints.
    You understand and agree that in PrepMeal’s sole discretion, and without prior notice, PrepMeal.ae may terminate your access to the Site, or exercise any other remedy available and remove any unauthorized user information, if PrepMeal.ae believes that the information you provide has violated or is inconsistent with these Terms & Conditions, or violates the rights of PrepMeal.ae, or any third party, or violates the law. You agree that monetary damages may not provide a sufficient remedy to PrepMeal.ae for violations of these Terms & Conditions and you consent to injunctive or other equitable relief for such violations. PrepMeal.ae may release user information about you if required by law or subpoena
    You agree to indemnify and hold PrepMeal.ae, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of or relating to your use of the Site, including also your use of the Site to provide a link to another site or to upload content or other information to the Site, or your breach of the Terms & Conditions.
    The Site may contain advertisements and/or sponsorships. The advertisers and/or sponsors that provide these advertisements and sponsorships are solely responsible for insuring that the materials submitted for inclusion on the Site are accurate and comply with all applicable laws. PrepMeal.ae is not responsible for the acts or omissions of any advertiser or sponsor.
    If any provision of the Terms & Conditions is held to be invalid, void or unenforceable, the remaining provisions shall nevertheless continue in full force and effect. Headings & section titles in this Agreement are for convenience and do not define, limit, or extend any provision of this Agreement.
    • All credit/debit card's details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties .
    • https://prepmeal.ae will not pass any debit/credit card details to third parties.
    • https://prepmeal.ae takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, (PrepMeal.ae) cannot guarantee the security of any information that is disclosed online.
    • https://prepmeal.ae is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
    • The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers are encouraged to frequently visit these sections to be updated about the changes on the website.
    • Modifications will be effective on the day they are posted.
    • We treat client data according to the best practices (and laws) of data storage. Client data is stored in our highly secure data center and can be securely accessed only by the PrepMeal.ae team, which runs in your web browser. Further, while we do not sell or share it with third parties, we do, from time to time, conduct our own in-house research on anonymized client data.
    • All our Meal Plan Shipments are transferred through temperature-controlled vans through third party delivery services.
    • We deliver all over UAE depending on the delivery capabilities of the partnered delivery service company
    • Choosing the delivery company’s service is determined and will be at sole discretion of Prepmeal.ae
    • PrepMeal.ae reserves the right to deliver goods as per logistics capabilities and at their own timeline.
    • The average delivery time taken for the meal plans to reach customers is 12 Hours
    • Delivery fees - As of January 1st, 2022 is AED 0